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Archive for

29
Oct

Measuring Customer Satisfaction with NPS

29 Oct 2015 / Restoration Job Management Restoration Job Management Software Restoration management software Workflow Management

For a restoration business, it can be difficult to determine a clear growth indicator. There are several elements that play a tremendous role in a company having success, and differentiating between them is important for business owners. Too much of a focus on the wrong section of a business can mean setbacks down the road and potential loss for the company.

Research has proven that a Net Promoter Score is one of the most important evaluators of a business’s growth. Using a 0-10 scale, NPS looks at how well a company is growing in comparison to its competition in the market. With an impact in sales, marketing, products and services, the NPS can help a business determine what areas of the

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27
Oct

The Scalability of Cloud Based Software

27 Oct 2015 / Restoration Business Tips Restoration Job Management Restoration Job Management Software Restoration management software Workflow Management

For owners of restoration businesses, being able to quickly staff qualified personnel in times of need can be challenging. Whether it is a catastrophe situation or simply a growing business, resources can be hard to come by. Despite the fact that each business has unique staffing needs, each labor market is also different and is subject to market conditions. It is safe to say that the restoration business staffing needs are dynamic and constantly evolving. For the process to go smoothly a business not only needs a clear plan of attack, but also the IT infrastructure to support its growth.

Having a restoration management software such as DASH can help a business determine the right strategy for growth and allow for

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20
Oct

The advantage of a mobile office

20 Oct 2015 / Restoration Business Tips Restoration Job Management Restoration Job Management Software Restoration management software Workflow Management

As the owner of a restoration business, odds are you don’t spend a lot of hours in the office. Fixing damaged properties and rebuilding them back to a pre-loss state occupies the majority of your schedule. Meeting with clients and dealing with sub-contractors can also be time consuming. When it comes down to it, handling losses doesn’t allow much time for sitting behind a desk or filling out spreadsheets on the computer.

To be successful in the industry, it is important to have access to a mobile office that can go where you go. By having the ability to complete important job and compliance tasks from the field is critical in the restoration industry. Bring the power of DASH Enterprise out into the

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15
Oct

Addressing restoration contractors’ productivity issues with cloud-based software

15 Oct 2015 / Restoration Job Management Restoration Job Management Software Restoration management software Workflow Management

While technology has completely changed how business is run, there are still many project managers who don’t completely understand all the ins and outs of cloud computing software.

According to joint research by Emergent Research, a consulting firm, and Intuit, a financial software company, the amount of small businesses in the U.S. using cloud computing is predicted to increase to 87 percent by the year 2020. This is a significant growth rate of more than double the percentage from the current 37 percent that use this technology as of right now.

“We’re seeing efficiency gains continue, but we’re also starting to see the emergence of new capabilities,” Steve King, an Emergent Research partner, explained.

Organizing everything for your project can be overwhelming,

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13
Oct

Rebuild trust and accountability with technology

13 Oct 2015 / Restoration Job Management Restoration Job Management Software Restoration management software Workflow Management

Restoration contractors spend a lot of their day mitigating and managing losses. As service providers, they understand the customer is pivotal to their success. However, one area that restorers can’t forget is focusing on the trust and accountability factor.

In the Property and Casualty industry, restorers handle a lot of time-sensitive jobs, as well as sensitive information. While this demand puts a lot of stress on restorers, they still need to be accountable to both carriers and their customers to help them rest easy.

Always be one step ahead
Restorers have to understand that the industry has changed dramatically with new technology and will continue to change as carriers start moving away from legacy systems. When it comes to technology, having a simple

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08
Oct

What Story is Your Data Telling Your Customers

8 Oct 2015 / Restoration Job Management Restoration Job Management Software Restoration management software Workflow Management

There’s no denying the overall rise of data flooding our networks on a daily basis. In some ways we can call it a “Data Deluge”. With all this data comes a great responsibility to understand it’s full potential. Nowadays, sound business decisions are based on having access to better business intelligence. Big Data is woven into our industry and affects all of us even when we are not aware. If sustaining your market share is a priority for your restoration company, it is important to understand the following:

• Your data footprint does matter!
• Your data tells a story
• Claims distribution is more performance based than ever
• Data is used to drive performance, improve culture and outperform your

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06
Oct

How to find balance between workmanship and efficiency

6 Oct 2015 / Restoration Job Management Restoration Job Management Software Restoration management software Workflow Management

Being able to offer quality workmanship while being efficient is always the goal for restoration contractors. Restorers are constantly faced with important deadlines and claims management tasks each day. Finding an appropriate balance between providing quality work while still being efficient in the claims process is key. Which is why having the right tools will help restorers find that much needed balance. Anything you can do to expedite the process is essential to maintaining customer satisfaction.

Here are a few ways you can balance the growing demands of clients while being efficient:

1. Avoid the paper monster

Physical forms, documents and other papers can seriously slow you down. Restorers likely want to be as efficient with their document handling as possible because important

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