It is difficult to measure the overall impact of a property loss. While jobs can be accurately scoped with experience and technology, the emotional aspect cannot be objectively estimated. Restoration companies have the delicate responsibility to not only put the broken pieces back together but also manage the human side with accountable means. With so many moving pieces, personalities, and job complexities to navigate during this process, it can be quite challenging to meet expectations. In order to minimize chances of disputes, restoration companies need to communicate effectively throughout the claim process and become the linchpin of the job. These companies must implement efficient tools and processes to avoid disputes between stakeholders. Although some disputes can easily be handled after
You are out on the field checking on the status of a major claim caused by a recent nasty storm. The second you are finished with this job, you are going to have to dart across town in traffic to supervise the initial inspection of a new claim on a completely different restoration job. Meanwhile, employees at the office keep calling to seek out your stance on newly arrived correspondence, but they have to explain the documents to you over the phone. With so many things going on, wouldn’t it be nice if you had a mobile office that operated right from your smartphone?
Having the ability to instantly check on job statuses, job notes, view pictures, and documents makes a
We are happy to announce some exciting news at Next Gear Solutions. We have decided to partner with Serent Capital, a Private Equity firm in San Francisco, CA. This partnership represents the latest in a series of humbling confirmations that the Next Gear team is on the right path and has a lot of opportunity to innovate in the Restoration Management industry. A unique aspect of Next Gear has always been that we are closely held with our employees tied to the equity we are building. This partnership with Serent Capital has not changed that structure but has enhanced it. We in the past avoided many other Private Equity firms out of fierce protection to our customer-driven development, management philosophy,
Insurers use Key Performance Indicators (KPI’s) to track the performance of restoration companies and award work to those vendors that score well on these metrics. By using KPI’s, insurers can better track efficiency of the work being performed. In addition, they also serve to help shorten the claim lifecycle and control claim costs. Each one of these measures of performance are laid out in the Service Level Agreement contract that is signed by the service provider. This means the service provider needs to complete each particular service requirement within a predetermined time span. By having a time component tethered to most service requirements, insurers can use these KPI’s to measure performance and efficiency.
Efficiently Managing KPIs
Not only do KPI’s serve
Just like in any industry, restoration companies must be sure they are taking advantage of all of the available tools at their disposal and that they are following all the current trends if they want to be successful. One of the ways that restoration companies are gaining the competitive edge to stay abreast of their industry peers is by implementing mobile solutions. As technology more accessible and more intuitive, those companies at the forefront of implementing bleeding-edge software solutions stand to reap the greatest benefits in the long term.
The impact of mobility
While it’s no surprise that mobile device usage has been steadily on the rise in recent years, some restoration managers might not realize just how much it is