22 Dec 2016 / Workflow Management
Expectations for restoration contractors have been changing for several years, and we are facing a tipping point where fast is no longer fast enough — real-time is all that matters. With most of the major brands implementing real-time technology across North America and beyond, the bar is continuing to rise for all others who have yet to implement a real-time technology and culture.
A real-time culture is one that relies heavily on communication from all areas of the restoration process through automation as well as the recording and sharing of data at the point at which it happens. Just as we consume news from around the globe through Twitter, Facebook, and other services as events happen, so should a real-time restoration