17 Sep 2013 / Best Practices

Most Restoration Companies focus their staff’s training on the technical side of the business—Water Mitigation classes, Fire Cleaning classes, and so on. Technical job skill training is important, but don’t stop there. Your staff needs training in customer service, sales, and technology.

A company with excellent customer service is more likely to get repeat business from customers and have their customers refer them to their friends, family, and colleagues. You have one chance to make an impression on a customer, and a good impression could bring in a wave of new business while a bad one could shut the door to an entire group of people. Customers are more likely to spread bad news than good, as well, so it’s important to ensure that good customer service training is one of the top priorities of your restoration company.

Sales training falls right in line with customer service training—anyone in your company should be able to give a quick explanation of why you’re the best in the business to anyone they meet. You never know when you’ll come across a potential homeowner or business owner with a loss or an insurance agent, and it’s important to be able to accurately and positively portray your restoration company’s image.

The technology you use to manage your restoration company is extremely important to the stability and growth of your company. If you waste time double and triple entering data, you’re losing time and money. It’s important to pick a system, like DASH, that allows you to track your jobs, contacts, marketing, and everything else all in one place. But if you and your staff don’t know how to use the system you pick, it won’t matter what system that is. At Next Gear, we understand the importance of training and have daily training classes, on-demand training, videos, manuals, and live support help available to all our customers at no additional cost. The more your employees know and understand the system they’re using, the quicker they’ll be able to get their data entry done and move on to other work, leading to a more efficient and therefore more profitable restoration company.

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