21 Sep 2017 / Best Practices

If you are like most business owners, you are interested in growing your business and increasing revenues. But scaling your business can be a daunting task, and many business owners try and fail simply because they don’t have a clear vision or the proper tools in place to make it happen. So if you are thinking about taking your business to the next level, here’s a few tips to consider.

Invest in People and Training

Before you can grow your business, you need to be sure that you have the right talent in place and that those people have the skills necessary to help you succeed. From administrative and office personnel to the technicians out on the job, it’s essential that they are equipped with the knowledge and skills to do their job, and to do it well.

This can be a big investment for any business, but without people to do the work, there won’t be any work. And if your teams aren’t properly staffed it can hurt the level of service you provide, costing you customers in the long run.

Take Advantage of Systems and Process

As any restoration business owner knows, documentation is essential for completing a restoration job and getting paid. But when you look at your own business, how much documentation do you have in place about how your business operates? Establish standard processes and documentation so new employees can get on board quickly and efficiently. And with so many moving pieces, you want to make sure each job is being handled the same so you can keep tabs on your business.

Utilize tools that can help you get organized. Project management systems can be extremely useful in standardizing processes and creating a systematized workflow for all jobs, no matter who is in charge.

Invest in Marketing and Customer Retention

One difficult aspect of the restoration industry is that many people will never require your services, and if they do, it’s rare that they will ever need you again. But this is where the power of referrals shine. Invest in programs that encourage referrals, and market directly to insurance agents who can send work your way. Continue to provide exceptional service and make it as easy as possible to do business with you and referrals will follow.

If you are expanding your services, you need an effective strategy to let people know about your new offerings. Take the time to develop a plan to market your services, whether it is through advertising, education, or community events.

Make it Happen

You may have a successful business with steady revenue and a solid team of loyal employees, but there is always room for growth. Oftentimes, the only thing holding you back is fear. Take the time to develop a strategic plan for growth, set initiatives and goals, and to put the pieces in place to make it happen. Successful growth does not occur overnight, and by having the proper people, tools, and systems in place can ensure you grow at a steady, sustainable rate.

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