Next Gear Solutions announced today that they will be expanding their training and support services to a 24/7 operation for all of their software platforms most commonly know as DASH.
“We have always been available after normal business hours to our clients for critical needs. Now by expanding our level of service to include full support and training we become a better partner to our clients and closer align ourselves to the way they work,” said Garret Gray, CEO of Next Gear Solutions.
Starting September 15th the Next Gear Support Center, located in Oxford, Miss., will transition to its 24/7 schedule that will allow clients to interact with a support specialist anytime a need arises via online chat, email, or phone. Next Gear Solutions made the decision due to the growth of its franchisor client base and expansion to international markets.
“Support has never been limited to technical services, and at Next Gear Solutions we believe it is our job to assist our clients run better restoration companies. Now we will do that whenever necessary,” Gray said.