Peggy Gray has over 10 years’ experience in insurance restoration management across all levels of operations. Her attention to detail and professionalism has made her an industry leader in insurance restoration management and has built teams and processes that have been motivational and inspirational to many industry leaders. Peggy has a proven track record of streamlining organizations, designing effective procedures, increasing transparency and increasing the bottom line within the organizations she works with. Peggy brings a strong financial background to the restoration industry as well, with a certification as a Quick Books pro. Peggy has also been instrumental in the ongoing project of integrating a varying array of accounting processes and platforms. As a customer support expert, Peggy has designed customer feedback collection processes that challenge conventional wisdom. Her work with thousands of users has given her a unique perspective on the relationship between the property owner and the contractor.