30 Mar 2017 / Workflow Management

“The Call.” It’s a part of what helps you get out of the bed in the morning. It can come first thing in the morning, during your lunch break, or after you clock out.

But what happens when it does?

You take “The Call” and now you’re faced with the “big one”– a project that will require all of your time, resources, effort and knowledge. This is the kind of project you dream of landing. It isn’t just a basement with water damage. It’s a major hotel who needs to stay in business. It’s half of a city block and multiple businesses. Could you handle it? DASH restoration software could. We’ll use this case study to show you how.

The Case

“The Call” came for Dana Jennings of Rainbow International of the Illinois Valley at 5:30am on May 10, 2015. It was Mother’s Day. On the other end was a local restaurant owner. A fire had torn through an antique store in the downtown district of Utica, Illinois and had damaged four adjoining businesses. The fire knocked out half a city block, almost 13,000 square feet, and caused major flood and fire damage. Jennings and local teams were asked to work on multiple projects at the same time. Skoog’s Pub, which was housed in a 100-year-old building, and Joy &Ed’s Supper Club would be the main focus. There were also apartments associated with each that would need attention. The scope of the project was immense. Each business had unique sets of issues that needed to be addressed, and Joy & Ed’s Supper Club needed to be open by the following Friday. The pressure was on.

Here is how DASH restoration software can help you deliver if you ever run into a similar situation.

Easy communication with different parties

The Problem – When you have a major project, you have to deal with different clients at the same time. You have different property managers, insurance companies, and property owners who all need to communicate with you. Imagine how much time it would take your team to deal with all the emails and phone calls.

DASH’s Answer – Let DASH restoration software do the talking. DASH View is a unique collaboration tool that allows you to share non sensitive job information with key claims participants. By providing a secure job link via e-mail, Rainbow were able to share important job details, project status updates, notes, and photos with only those needing access to that information. As you update the project’s information, people can have access to it in real time without having to call or e-mail you. Now you’re able to focus on other important aspects of managing multiple projects, and your clients are happy because there is transparency and clear communication about the project.

Effortless job tracking

The Problem – You have a lot of different jobs happening at once. You have to fix water damage in one building, smoke damage in another, and roof damage in the next. Furthermore, each of these projects is on a different timeline. How are you going to make sure you keep track of the details for each job and finish on time?

DASH’s Answer – With DASH restoration software you have access to the DASH Enterprise Job Dashboard, which allows you to see all open jobs and their statuses. You now have complete visibility of all open jobs and where they stand in their life cycle. In one place, in real-time, you can see everything on that job, especially if it is falling behind because you haven’t received approval from the Adjuster, you can take action immediately by making a phone call. The process of identifying and fixing your job status issue just took two minutes instead of two hours. DASH allows owners and project managers to be pro-active rather then reactive with their jobs.

Complete Organization

The Problem – With a project this big, you have to keep track of a lot of information, tasks, and equipment. It would be easy to let some of these details get lost or fall through the cracks.

DASH’s Answer – For starters, with a cloud-based software, you don’t have to worry about losing information. Instead of taking handwritten notes or leaving an important form at the job site, you have all these notes and forms live digitally in the software and be assured that you won’t lose it. And you’ll be able to easily access it when you need it. When it comes to the hundreds of tasks that need to be completed in order for this job,  DASH restoration software comes equipped with a compliance manager. The compliance manager will help you make sure that every task that needs to be completed, is completed according to job requirements. Finally, when it comes to equipment, DASH restoration software will not only help you track what equipment you have and need for a project, it will also let you know when it will become available or who was the last person to touch it.

Expedited processes

The Problem – You have multiple large-scale projects happening at once, but one of them needs to be finished by Friday.

DASH’s Answer – No sweat. DASH restoration software won’t do the work for you, but it will help you do it better and faster. Now that you don’t have to spend time communicating as frequently with different parties, and now that all of your workflow processes are streamlined, you can complete the job faster with less headaches.

Next time “The Call” comes, will you be prepared for it? With DASH restoration software, you will be.

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