Restoration Blog

Tips, Best Practices, & Industry News

Living up to our ideals: working toward a more equitable company

In early June, companies across America joined a movement to call attention to systemic racism and injustices in our country. Like many other socially aware organizations, we released a statement of support and temporarily blacked out our social media platforms to help amplify other voices. But this was more than a one-day display for us. […]

August Update: Next Gear Solutions’ Response to COVID-19

It was a little more than four months ago that I first wrote about Next Gear’s response to what was then an emerging COVID-19 pandemic. It’s all repeated below for your reference, and while much of it is every bit as true today—we’re still maintaining service levels for our customers, we’re still avoiding travel and […]

How to Manage Restoration Job Scheduling on the Go

There are many moving pieces for all disaster restoration projects, which means people can drop the ball, and communication can suffer at every turn. When communication falters, it causes unnecessary problems and stress for you, your staff, and partners, and most importantly, your customers. One of the best ways to improve communication internally and externally […]

A New Real-Time Customer Connection Tool is Here

Using a customer connection tool gives restoration business owners and contractors the ability to build powerful relationships with customers. Think about it… we live in an age where we can track our pizza deliveries with an app, get notified the moment a package arrives on our doorstep, and know at the glance of a smartphone […]