Next Gear Solutions announced today that they will be expanding their training and support services to a 24/7 operation for all of their software platforms most commonly know as DASH.
“We have always been available after normal business hours to our clients for critical needs. Now by expanding our level of service to include full support and training we become a better partner to our clients and closer align ourselves to the way they work,” said Garret Gray, CEO of Next Gear Solutions.
Starting September 15th the Next Gear Support Center, located in Oxford, Miss., will transition to its 24/7 schedule that will allow clients to interact with a support specialist anytime a need arises via online chat, email, or phone. Next
Rainbow International and Next Gear Solutions have announced that they have entered into a master service agreement for the implementation of Next Gear’s DASH management technology at over 300 Rainbow International franchisee service providers, according to a press release.
“Rainbow International takes a huge technology leap by embracing Next Gear’s suite of software,” said Mark Welstead, President of Rainbow International. “With this new technology, we will have the ability to dynamically change operating procedures based on claim variables, drive our franchisees through these procedures, and provide real-time transparency to our compliance team. This new level of standardization not only focuses on our national service agreements, but also ensures that any claim handled by a franchisee follows a standard process.”
Says Garret Gray,