30 Mar 2016 / Blog
4 Reasons You Should Attend Restoration Management ConferencesThe Restoration Management industry is a small, yet incredible community with a wealth of knowledge and experience in so many areas. Contractor services range from fire restoration, mold remediation, water mitigation, contents, carpet cleaning, duct cleaning, and so much more. With so many focal points in a single industry, it is essential that contractors play an active roll in the community and share their experience. One of the best ways to participate is through the abundant industry conference and tradeshows events available.
Conferences are held within the Restoration Management industry nearly every month of the year and there are several opportunities to explore – Contractor Connection Conference in June, the Experience Conference &
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28 Mar 2016 / Blog
Advantages of Restoration Management Software AdoptionThe cleaning and restoration industry in many ways can be very complex, yet remains sophisticated. When it comes to technology advancements in the industry, such as with restoration management software, there are the innovators and early adopters just like in any other industry; many contractors are tech savvy and have kept up with technology advancements, willingly implementing new strategies into their company workflow to improve overall efficiency. But what we tend to see is a higher trend of late majority and laggards in the industry, with slower implementation of technology into the company workflow. The concern is that these companies become less productive over time and tend to fall further and further behind the curve.
Undoubtedly, all employees today
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It is difficult to measure the overall impact of a property loss. While jobs can be accurately scoped with experience and technology, the emotional aspect cannot be objectively estimated. Restoration companies have the delicate responsibility to not only put the broken pieces back together but also manage the human side with accountable means. With so many moving pieces, personalities, and job complexities to navigate during this process, it can be quite challenging to meet expectations. In order to minimize chances of disputes, restoration companies need to communicate effectively throughout the claim process and become the linchpin of the job. These companies must implement efficient tools and processes to avoid disputes between stakeholders. Although some disputes can easily be handled after
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23 Mar 2016 / Blog
Before & After: Water Restoration Software Changes BusinessJohn is the owner of XYZ Restoration, a company that offers disaster restoration and water mitigation services for commercial and residential customers. He has faced some very distinct challenges as his company has grown over the years, but is optimistic about the future of his company. He recently made some drastic changes for the better by implementing water restoration software into his everyday workflow, and his entire company immediately found relief from varying challenges they faced on a daily basis.
JOB MANAGEMENTBEFORE: Mondays seemed to always start in a frenzy! With phone calls flooding the office, Shauna, the primary office admin at XYZ Restoration, was up to her neck in sticky notes, managing an ever-increasing stack of
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21 Mar 2016 / Blog
How to Avoid a Job Management Disaster with SofwareThe restoration industry can be rather complicated. Unlike other general contractors, restoration contractors typically work directly with insurance adjusters to set expectations, manage efforts and receive payments on a job. The challenge of the work environment, insurance requirements and payment processes tends to multiply the level of complexity. It’s critical for restoration contractors to stay on time, on budget and on top of the workflow, and Job Management Software is one of the best ways to manage the entire process from start to finish.
ClientRunner Software has many out-of-the-box features to help make your workflow run smoothly, all of which are included at no additional monthly cost:
CRM (Customer Relationship Manager)
This feature is a standard management system for a
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18 Mar 2016 / Blog
Honesty & Integrity: Unethical Conduct Destroys More than BusinessClientRunner Software recently released an article with R&R Magazine titled Honesty & Integrity: Unethical Conduct Destroys More than Business. At ClientRunner, we have always held the highest standards of honesty and integrity in all our business practices and relationships. We strive every day to devote our time and attention to those who help make our company great – our customers and employees.
There are many daunting challenges that contractors face in the world today, but dishonesty and shortcuts should not be one of them. Dale Sharp, President of Sharp, Robbins & Popwell shares some intriguing
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You are out on the field checking on the status of a major claim caused by a recent nasty storm. The second you are finished with this job, you are going to have to dart across town in traffic to supervise the initial inspection of a new claim on a completely different restoration job. Meanwhile, employees at the office keep calling to seek out your stance on newly arrived correspondence, but they have to explain the documents to you over the phone. With so many things going on, wouldn’t it be nice if you had a mobile office that operated right from your smartphone?
Having the ability to instantly check on job statuses, job notes, view pictures, and documents makes a
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14 Mar 2016 / Blog
3 Ways That Software Mobility Supports EfficiencyDue to work responsibilities, I occasionally have the opportunity to travel with the ClientRunner team. This is most often for tradeshow participation, training sessions with customers, or for other needs the company has. This past week I found myself away from the office for an extended period of time, and while there could have been a direct impact on my usual day to day workflow it hardly felt like a change of pace – everything I needed was easily accessible at my fingertips!
The following are 3 ways that software mobility supports efficiency, and just how important that aspect of a job management platform is for any service company.
1. Carry All Job Information in Read More
We are happy to announce some exciting news at Next Gear Solutions. We have decided to partner with Serent Capital, a Private Equity firm in San Francisco, CA. This partnership represents the latest in a series of humbling confirmations that the Next Gear team is on the right path and has a lot of opportunity to innovate in the Restoration Management industry. A unique aspect of Next Gear has always been that we are closely held with our employees tied to the equity we are building. This partnership with Serent Capital has not changed that structure but has enhanced it. We in the past avoided many other Private Equity firms out of fierce protection to our customer-driven development, management philosophy,
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Insurers use Key Performance Indicators (KPI’s) to track the performance of restoration companies and award work to those vendors that score well on these metrics. By using KPI’s, insurers can better track efficiency of the work being performed. In addition, they also serve to help shorten the claim lifecycle and control claim costs. Each one of these measures of performance are laid out in the Service Level Agreement contract that is signed by the service provider. This means the service provider needs to complete each particular service requirement within a predetermined time span. By having a time component tethered to most service requirements, insurers can use these KPI’s to measure performance and efficiency.
Efficiently Managing KPIs
Not only do KPI’s serve
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