Employee accountability can be a difficult subject to talk about, and several studies have indicated concern from management that their employees are shirking responsibilities and not fulfilling their job duties as assigned. For most companies, this means a lack in productivity, poor project management, and it can lead to poor employee morale as tasks start to fall to other employees.
Restoration companies in particular should be concerned about employee accountability, especially since employees are often working outside the office at a job site and with limited direct supervision. Without accountability employees may be tempted to waste time or take shortcuts, driving up costs and increasing your risk.
There are ways for business owners to encourage employee accountability, which in turn can have positive impacts on your bottom line as well as employee and customer satisfaction.
Establish Clear Processes
For employees to be held accountable for their work, it’s important that they have a clear understanding of their job responsibilities and expectations, as well as what’s expected of managers and coworkers. When responsibilities are clearly outlined, it’s clear who owns each task and it is less likely that things will get missed or skipped.
Establishing clear and standard operating procedures provides structure to your organization, and in instances in which employees may be a part of multiple teams or working on several projects, their responsibilities will not change. This helps eliminate time wasted clarifying tasks and responsibilities.
Implement Measurable Goals
Goals are a great tool for encouraging accountability and activities that can benefit your business by cutting costs or growing profits. Goals should follow the SMART model – SMART goals are specific, measurable, achievable, results-oriented, and time-bound goals. You can have a variety of goals from project-specific goals, to quarterly goals, or annual goals. The important thing is to set goals that are realistic and that will benefit your company in the long term.
It can be difficult to measure the success of goals, and a product management software like DASH can provide you with the data you need to set and measure goals, and provides your employees with the tools they need to achieve those goals.
Employees need to have a reason to take ownership of their jobs and to achieve goals that help you grow your business, and often loyalty just isn’t enough. Incentives offer employees a direct personal benefit for doing a good job and can provide the motivation they need to accomplish tough goals. Incentives don’t need to be big, but they do need to offer enough value that they are a fair exchange for the work they put in and the results achieved.
Employee and team evaluations are often viewed as a chore by both employees and managers, and sometimes rarely happen. Now that you have clearly identified processes and goals, evaluations can be a time where those are assessed, and new goals are established.
Regular evaluations communicate to employees that you are keeping an eye on them, and this can motivate employees to be more productive. Evaluations also communicate that you value them as an employee and what they bring to your company. Most importantly, evaluations open the door for communication, and can make employees feel like their voice is being heard.
Always Set an Example
Accountability starts at the top, and you need to set a good example of accountability in order for your managers and employees to buy in. Take responsibility for your actions, and follow through on commitments. Your staff will be looking to you to lead the way.