Working in the restoration business requires you to build and maintain many relationships, not only with your customer but with their insurance agents as well. Communication is an essential part of this relationship, and it’s par for the course to oversee the progress of multiple jobs simultaneously that all require open and constant communication on updates and claims with employees, customers, and insurance agents. Below are a few tips for streamlining your processes to become a preferred contractor for insurance agents
Ensure Your Restoration Business Provides Quick Response
If your restoration company provides 24/7 emergency services, it’s important to be available for your customers, not only in terms of restoration, but when it comes to paperwork. Being able to respond quickly to questions and concerns about the damage and insurance claim can help save everyone time and money.
Provide Flexibility & Transparency with Your Restoration Services
It’s important to be flexible and willing to learn and adapt to each job as necessary. You can help reduce the back and forth by understanding the value and the ability to evaluate a loss pre-claim to determine what was lost in the home after a disaster. Additionally, this pre-claim can assist in providing important information for a loss ratio that will satisfy both the client and insurance agency.
Be a Strong Client Representative
As the chosen restoration company for your customer, you are working on the behalf of the client to restore their property. With that said, it’s important to both the client and the insurance agent that your restoration business provides quality and professional workmanship on the job. Hiring certified restoration professionals and continuing employee training will ensure the level of workmanship you, your customers and the insurance agents expect. Having respect for your customer’s time by doing the job right the first time will keep your project on track, reducing cost of labor and materials. Additionally, professional quality work will help build your restoration business’s reputation with insurance agents, which can help grow your business.
Streamline Restoration Projects by Implementing DASH
If you’re finding yourself lost in a sea of paperwork, there is a solution. CoreLogic’s DASH Restoration Management System will help optimize your business strategies and organize all of your company and client data into one location. With access to the cloud, DASH allows your technicians to stay up to date on restoration job performance, increasing project accountability and productivity. When managing an account, all the information including the paperwork, insurance claims, timeline, etc. can all be managed in DASH, all from your wireless device. This not only reduces clutter, but keeps information easily accessible and organized, allowing for simple and transparent communication. From the press of the button, technicians can send claim reports and updates on job progress directly to the homeowner and insurance agent.
Insurance agents can provide their customers with a list of recommended restoration contractors, and these recommendations, along with positive word of mouth from your customers, can help you acquire new business, allowing you to grow your sales and continue building positive relationships. Implementing DASH and upholding high quality standards of workmanship, professionalism and communication can help build and establish good relationships between your restoration business and with insurance carriers, possibly helping you to become a preferred contractor for insurance companies.
Sign up for a demo of DASH today to see how our Restoration Management System can help grow your restoration business. Read our blog “Working with Insurance Carriers to Grow Your Restoration Business” to learn even more or download our whitepaper, “What to Know in Order to Grow,” for essential insights into expanding your restoration business through strategic planning and improved relationships.
