It is difficult to measure the overall impact of a property loss. While jobs can be accurately scoped with experience and technology, the emotional aspect cannot be objectively estimated. Restoration companies have the delicate responsibility to not only put the broken pieces back together but also manage the human side with accountable means. With so many moving pieces, personalities, and job complexities to navigate during this process, it can be quite challenging to meet expectations. In order to minimize chances of disputes, restoration companies need to communicate effectively throughout the claim process and become the linchpin of the job. These companies must implement efficient tools and processes to avoid disputes between stakeholders. Although some disputes can easily be handled after pointing out a miscommunication or coming to a compromise, other times a serious dispute can lead to lost business and even expensive legal battles. Thankfully, with the proper precautions and the right technological tools at hand, restoration companies can avoid these disputes all together.
“One of the biggest causes of a dispute during a restoration project involves miscommunication.”
Communicate efficiently with DASH View
One way to overcome a communication breakdown is by using the DASH View secure web link, which provides all of the important stakeholders instant access from their mobile devices or laptops to view job information in real time. DASH View informs all necessary stakeholders of important job updates, loss photos, notes entered and documents.
Restoration companies using DASH can drastically save both time and money by reducing the number of calls they receive on a weekly basis from property managers, homeowners, adjusters, or agents looking for updates and information on a specific job. DASH View becomes a cost free virtual assistant for them to communicate effectively to avoid any disputes and also helps increase trust and customer satisfaction. Burying important job information in file folders or keeping it in the project managers mental hard drive now has a software solution. DASH helps promote transparency and accountability, which ultimately drives more business through the door.
Any business needs a well documented claim process to survive and reduce the chance of disputes. Having a strong chain of custody is critical to a healthy claims process. Restoration companies have a lot of job information to capture during the claim lifecycle. For example, documented job notes, photos, labor hours, job costs, budgets, various forms, interactions with stakeholders, and estimates have to be properly filed in order to reduce the risk associated with claim disputes. As Restoration and Remediation Magazine noted, photographing every aspect of the job, including every line item contained in the estimate and any assessed damage, goes a long way to reducing the potential for a dispute or other lawsuit after completing the job. It’s all about properly documenting the loss.
Having a cloud-based restoration software management solution like Next Gear’s DASH solves the problems associated with this process. Not only does DASH store all claims documents, communications, and contact information in a single, easily accessible repository, but workers can also upload photos, ensuring every aspect of the restoration job is documented and safely stored. Digital documentation is the key to increase overall efficiency, profits, and safely store vital claim information in case an owner or insurance adjuster wants to review the job or dispute an issue. With the ever growing liability and administrative demands on restoration companies, leveraging DASH’s mobile technology to improve productivity is critical to remain competitive.