As the majority of industries continue incorporating technologies and applications into their daily operations, they are ultimately becoming more automated. By diminishing the need for both paper and duplication of work, technology is creating new avenues for companies to streamline procedures and boost productivity. One such industry where the automation process is making significant headway is the restoration sector.
After a disaster strikes, policyholders file claims to obtain the services and resources necessary to restore the damaged property back to its original state. Though disasters are rare, these tragic events are still an unavoidable aspect of regular life and they can strike anywhere, at any time. For any homeowner, the experience to file a claim for the first time can be a stressful experience. Not having significant knowledge to understand what needs to be done, how long it can take to finish the project or precisely what a particular insurance product covers – all of which can ultimately create a stressful scenario for the policyholders.
“When customers do not have an understanding of the claims process, an accurate cost estimate or updated information about what is being done, it can lead to a claims catastrophe.”
When customers do not have an understanding of the claims process, an accurate cost estimate or updated information about what is being done, it can lead to a claims catastrophe. Unfortunately, restoration companies that don’t leverage current technology or again utilize antiquated technology are only contributing to this problem and making matters worse.
Creating More Transparency
Incorporating the most up-to-date technology is one of the best ways restoration companies can avoid the problems associated with dissatisfied customers. As technology continues to evolve, so too must restoration companies grow alongside these advancements. Not only is this necessary to remain competitive in an increasingly automated industry, but also to meet clients’ expectations. The rise of quicker, more flexible and responsive technological solutions has not gone unnoticed by clients, and restoration companies must stay abreast of implementing these advancements to meet and, indeed, exceed customers’ expectations.
As service providers and representatives of the insurance companies, restoration companies must deliver outstanding customer service. After all, a satisfied customer is more likely to remain with the company in the future and recommend their family, friends and business associates too.
DASH Enterprise, from Next Gear, diminishes many of the bottlenecks and duplicative work caused by antiquated processes and IT systems. DASH’s cloud-based platform eliminates the need for restorers or vendors to manually re-enter multiple data into various systems. Once a person captures real-time information into DASH, each relevant individual will have real-time access to this data, thereby removing redundant processes and streamlining operations.
Most importantly, though, DASH Enterprise allows restoration companies the ability to communicate with a customer about a specific job through DASH View, a secure web link. Once customers have access to this link they are also given real-time access to important job information, including; job date statuses, job notes, photos and documents. Having access to this key information in real time, allows customers to become more knowledgeable about the project, giving everyone involved much more realistic expectations about the job timeline and completion. Ultimately, this creates a stronger relationship between all parties and boosts the overall productivity of everyone involved, which helps speed up the work. With real-time access to all of this crucial information, restoration companies have a much better chance of scoring high in customer satisfaction.