Adopting a mobile strategy is a top priority for many organizations. According to CredoTechSolutions, 70 percent of businesses considered it a high or critical priority to have a mobile strategy in place over the next 12 months. More than ever companies are making the transition to mobile technology, which includes equipping their teams with tablets, migrating their data to cloud-based platforms, leveraging robust analytics, and utilizing enterprise management software. Unfortunately, not enough restoration companies understand how to truly optimize mobile opportunities or see the cost benefits of becoming a mobile centered company.
However, given the nature of the industry, these businesses would benefit the most from leveraging mobile opportunities. Restoration companies spend most of their time in the field, having to respond quickly to claims, changing industry trends, and customer expectations.
Some recent numbers cited by TechCrunch that, only 20 percent of the global workforce is truly leveraging mobile capabilities that a cloud based enterprise platform delivers. Many owners and executives believe that simply passing out a few smartphones or tablets to employees to access their web service, send emails from the road, or download some documents from the company’s server will suffice to create a mobile workforce. In actuality, advanced mobile strategies involve much more than buying a new mobile gadget. True mobility involves leveraging current mobile applications to create a paperless customer experience. These technologies can redefine a company’s overall productivity and efficiency. Today’s mobile applications offer powerful features that help increase transparency and company wide communications which allow for capturing important job information and moving it in real time.
“Mobility is more than simply allowing people to work from a smartphone or tablet.”
As noted by Information-Age, mobility is more than simply allowing people to work from a smartphone or tablet. More importantly, a truly mobile organization uses intelligent IT systems to not only make employees’ jobs easier, but also add value to daily operations. Further, mobility is about delivering consistently optimized services to customers who have greater expectations in the changing context of an increasingly interconnected landscape.
Consider these factors when determining whether you have a truly mobile restoration enterprise:
If your restoration company is truly mobile, you should be able to track your digital footprint across the entire enterprise. When your field team can move job information instantaneously between the job site and the office, communication is doubled. The longer it takes for information to live digitally, the greater the chances of information getting lost in translation. Running a fully enabled mobile operation means you should be able to track the status of jobs or tasks in-progress and completed work at any time across the entire organization.
The role KPI’s plays in business is quite important. In fact, KPI’s are one of the most important radars for any business, and every business should have them. Completing job tasks and capturing job information in real-time helps restoration companies track key performance indicators. You can only effectively manage metrics and measure performance by utilizing cloud-based management software.
Using Next Gear Solution’s VPASS, which stands for Value Progression Adjusted Sigma Score, allows owners and managers at restoration companies to leverage a dynamic and transparent method for measuring and quantifying overall performance. In addition, VPASS allows restorers to predict future performance by tracking all important job tasks that have a time component. Running a mobile restoration company lets managers measure KPIs from anywhere, whether in the office or on the job site.
“True mobility allows your restoration company to become much more agile and flexible.”
Having a truly mobile office allows your restoration company to become much more agile and flexible in terms of responding to new claims or managing a surge in your claims volume. It also allows for a more dynamic workflow and business model which maximizes operational efficiency.
As noted by Retail TouchPoints, those companies that embrace a mobile technology solution, especially ones that takes notes and photos on a job site, will ultimately put themselves in a much better position to achieve success than those businesses that remain tethered to their traditional paper based processes. Operating an agile company is more than simply being quick or streamlined, it’s about moving information faster than ever and opening communications across the entire enterprise.
Restoration management software like Next Gear’s DASH provides restorers with the tools they need to operate a bona fide mobile enterprise. With greater oversight, accountability, productivity and agility at their fingertips, restorers can transform their brick-and-mortar operations into an on-the-go business that’s geared for success.