In the property and casualty industry we all know that Mother Nature can throw your restoration business some curve balls every now and then. However, you should always be prepared to handle increases in claims as they arise.
Efficiently managing fire, water, wind and other types of claims you encounter routinely is no easy task. Fortunately for you, taking the right steps to improve your core business processes and overall strategy is something you can control and manage. One of the best ways to improve a business is to step back and reassess the overall strategy. Doing this can highlight some of the most overlooked problems in your company.
How are you organizing data?
Keeping a record of every single insurance claim, client and related documents is a full time job. If you work with file folders and paper forms, you’re likely finding yourself having to spend an inordinate amount of time physically filing and archiving these records on site.
This way of tracking and managing vital records carries a lot of liability. For example, if a claim document is lost you could be putting your business at risk should something go wrong with a job. Restoration contractors understand the importance of completing jobs on time to get clients back on their feet as quickly as possible. However, the paper trail for each restoration job can get lengthy, which is why you need to reconsider your data organization strategies.
According to Stengel Solutions, a business strategy firm, when your data collection processes are organized, fewer errors will slip through the cracks. By adopting DASH’s job management platform, restorers can easily store and track important information in the cloud for each job. That way job notes or details don’t get left behind in the paper monster.
Keep track of your work capacity
As mentioned earlier, restoration contractors can become quickly overwhelmed with different jobs going on at the same time. Specifically for the property and casualty industry, restorers could be dealing with multiple flood and fire jobs after a natural disaster. These events immediately fill restorers’ schedules and keeping track of each job detail can become a daunting challenge.
Instead, with DASH’s robust features and scalability, you can easily track job statuses and better manage your resources. Having a view into the operations in the field is instant with DASH. As technicians use the mobile app to update their progress, the office has access to the information without delay. This real-time view allows the office to make snap decisions, make needed adjustments to schedules, and remotely supervise quality. During CAT events having access to this type of business intelligence at your finger fingertips is critical to being successful.
“Restorers need to stay mobile, and simply relying on a cellphone for your work is not enough.”
This puts even more importance on a working calendar and managing each job throughout the day, week or month. The more updated you are with a job, the likelier you’ll be able to get these tasks completed.
“A calendar shows you if you are reaching your goals and how are you using your time,” said Regina Leeds, an organization professional and author of nine books, according to the source. “If you don’t understand the steps that make those goals possible and plan them in a calendar, it’s going to be a thousand times more difficult.”
Move to a mobile workspace
If you rely on your physical office space to do the majority of your work, you’re likely missing out on critical time spent in the field, Constant Contact suggested. Restorers need to stay mobile, and simply relying on a cellphone for your work is not enough.
Through DASH, you keep in constant contact with emails, client messages, work documents and claims insurance forms. Mobilizing your restoration firm could be one of the best ways to re-evaluate your business and help stay organized.