In any line of business, creating and developing an efficient workflow chart is vital. This is especially true for restoration companies. Employees need to know what work they must accomplish, when their deadlines are and who they should report to with any questions or concerns. When everyone within a business is on the same page, the chances of the restoration work being done well and quickly is raised.
Not every company has strong workflows, however. There are companies where workers are constantly unsure of what they are supposed to accomplish. Perhaps two people are working on the same task indoors while nobody is doing an important job outside. A restoration business could have customers at multiple sites, and employees may not know where they are supposed to show up for work every day, or what equipment they need.
Those businesses tend to run into trouble often because of poor communication and underutilization of important resources. Thankfully, an inefficient workflow can be improved. There are a few ways to make sure a restoration business is running as well as it possibly can:
Develop a clear chain of command
One of the errors that can cost a restoration business the most is an issue that may be the easiest to fix: poor communication. Unfortunately, this is quite common, especially with larger companies that have several different restoration teams working simultaneously. When important messages are not conveyed quickly or correctly, all sorts of problems can occur.
Communication failures play a role in all these setbacks, and is generally the solution to improving the problems. When everyone on a restoration team knows what work needs to be done, the project can be completed much faster.
Creating and utilizing a clear chain of command helps fix any communication problems that may exist. By explaining to workers from the very start what restoration tasks must be accomplished, when it needs to be finished by, who their direct superiors are and which workers report to them, the entire company can be better prepared. When questions arise or the team encounters a problem, it is helpful to have a strong understanding of who is responsible and where to turn for solutions.
As workers come and go from a company, make sure the chain remains strong.
Eliminate the waste
Generally time is of the essence when doing a restoration job. Between a homeowner wanting to move back into their house to an insurance agent ready to complete a project, everybody wants things done quickly. The sooner one project can be done, the faster a company can move onto what’s next.
Therefore, it is vital to make sure every step of a restoration job is done swiftly and efficiently. Certain factors, like the weather, can’t be avoided. But setbacks caused by people can be resolved through improved workflow.
When everyone within a business knows what tasks they are responsible for and when that work must be done, there is less of a chance of lagging behind, Angie’s List stated. Having a clear workflow in place before a project begins so that when it is time to work, there are no setbacks or issues.
Use cloud technology
If creating and managing workflow is complicated, consider using cloud-based technology, such as DASH from Next Gear. The program allows users to customize how work is handled and can send workers reminders of specific deadlines or important notes they need to be aware of. These will be vital when it comes time to restoring property or making the important modifications a customer asks for.
A restoration business cannot succeed if they have not developed a strong workflow. Using DASH helps business managers develop the steps workers should take while overseeing production to ensure everything is being done the right way.