When a catastrophe strikes, restorers must have the right resources in place to handle the surge in claims while meeting customers’ expectations and carrier claims guidelines. However, during times of major catastrophes, when stress and frustration are running high, it’s important that restoration companies have the ability to manage their workflows without getting bogged down in redundant paperwork, poor communications, or other inefficiencies that can derail the entire project. Thankfully, DASH’s workflow management feature assists restorers with streamlining workflows and automating the claims process, which creates accountability, reduces duplicate work and tracks the performance of all the parties involved in the project. By increasing capacity with workflow management, restoration companies have the ability to optimize efficiency, thereby trimming schedules and, ultimately, boosting customer satisfaction.
Here are five ways to streamline your claims management process with DASH’s workflow manager:
1. Automate carrier requirements
Often during catastrophes, restoration companies may end up getting work from many different carriers all looking to get their insureds serviced promptly. While this is great for business, each carrier will have a different set of requirements that need to be fulfilled. These varying job requirements are compounded in times of chaos, which only adds to the stress of managing a large of number of claims. The last thing a project manager wants to do is micro manage each carrier’s program requirements. With DASH’s workflow manager you can to automate this process and remove the guesswork. By utilizing Next Gear’s cloud-based restoration software, project managers can easily stay on top of all important job requirements to create a seamless and efficient process.
“If any person fails to complete his or her job, it will send a ripple of delays down the entire workflow.”
2. Create accountability
During the claims process, restoration companies must answer to many different stakeholders. Whether it is the claims adjuster, homeowner, sub-trade, field crew, office staff or property manager, the need for accountability only adds to the job complexity. During high claims volume the biggest challenge is always about communication. Keeping everyone informed is often the biggest challenge. Thankfully, DASH solves that problem with it’s real time claims management workflow, as well as the DASH View link. Restoration companies using DASH can keep every stakeholder informed about important job statuses via a shareable link, which serves as a window into the job. This ensures that participants can easily track and monitor job progress in real time thereby ensuring the project remains on schedule and each person finishes their tasks on time.
3. Complete tasks in the field
A large part of a restoration company’s work is done in the field. During a catastrophe travel between job sites intensifies. A restoration company may have to inspect a dozen or more losses a day, which means the need to complete tasks and update jobs directly on-site becomes critical to ensuring maximum efficiency. With real-time access to all the crucial data and information available using Next Gear’s cloud-based restoration software, restoration managers can take advantage of DASH’s powerful native mobile app to quickly move information from the field to the office at light speed. Moreover, owners and managers can quickly access the job dashboard and see all job statuses in real time. At Next Gear, we believe in providing the mobile tools for companies to remain competitive, especially during catastrophes.
4. Track performance
Increasing claims capacity requires efficient workflows. DASH’s Work Flow Builder creates automated, easy to follow job notifications. By automating these job tasks, claims participants know what they need to do and when they need to complete it. DASH’s workflow manager makes completing tasks an easy process to follow. Since each job task has an associated time component, DASH’s exclusive VPASS score, makes it easy to track each individual’s performance on the job, and any weak links or bottlenecks in the workflow will be visible through the compliance manager. Especially during high claims volume, DASH’s compliance manager along with VPASS helps owners and managers identify areas creating obstacles in the workflow. Then they can then address the problems and further streamline their operations.
5. Eliminate redundancy with powerful integrations
The large number of claims following a major catastrophe brings a massive influx of claims documents, information, and an array of data that all needs to be organized, reviewed, and filed. Too often, restoration companies rely on siloed storage techniques that leave one department unable to effectively communicate with other departments unless there is duplicate data entry or a long string of emails and note tagging. This not only causes unnecessary redundancies, but it can also lead to important information falling through the cracks, which can ultimately create a major problem down the road. DASH’s powerful integrations with Xactanalysis and Symbility help restoration companies eliminate redundant processes, efficiently communicate important dates, notes, documents, photos and job information once into a single cloud-based repository which in turn can move this information efficiently into other platforms. These integrations paired with DASH’s cloud-based platform make it the ultimate job management system.