COVID-19 Industry Insights

Find answers on the impact of COVID-19 on the restoration industry.
While we are focused on ensuring our employees are both safe and not contributing to the spread of COVID-19, we also want to make sure that we’re here for the restoration community 24/7/365. Get the latest news, data insights, and critical information from industry experts to keep your restoration business on track amid the coronavirus pandemic. We’ll be posting webinars, podcasts, and other helpful resources right here.

COVID-19 Podcasts

Adjusting to the New COVID Reality with Holly Murry, President of FRSTeam, Inc.

May 27, 2020

Mitigation and restoration companies across the industry are finding novel ways of coping and adapting their business operations in the face of a worldwide COVID-19 pandemic. In this first of many discussions on the topic, Next Gear CEO Garret Gray virtually sits down with Holly Murry, the president of FRSTeam, Inc., a restoration company specializing in electronics and textiles. Garret and Holly discuss how great contractors value customer service, how COVID-19 has accelerated the restoration industry’s move to the virtual realm, and much more.

   .  All Podcast Episodes

Talking COVID-related Stimulus Dollars and Financial Planning

April 30, 2020

Next Gear CEO Garret Gray sits down with Chris Pegg, the Senior Director of Wealth Planning for Wells Fargo Private Bank, to discuss the latest on the financial programs designed to help restoration companies thrive during the COVID-19 pandemic. Garret and Chris discuss everything from the Payroll Protection Program (PPP) and tax deferment options that help contractors conserve cash during a difficult time transferring generational wealth and business continuity planning.

   .  All Podcast Episodes

Upcoming and Past COVID-19 Webinars


Socially Distant—Fully Engaged: Paperless Strategies to Sell and Thrive in a Disconnected World

Hosted by Jeff Brettell and Cole Thompson, this free webinar is here to help restoration companies weather the COVID-19 storm and emerge stronger than ever. Originally recorded on May 12th.

Watch Now

COVID-19 Ready: Industry Technical Updates & Customer Connection Tools

COVID-19 related technical updates for the restoration industry, ProAssist overview and the tools and tactics available to connect with your customers and address COVID-19 concerns for both contractor teams and policyholders. Q&A open to all participants. Hosted by Brandon Burton on Tuesday, April 14.

Watch Now

COVID-19 Ready: Strategies for Sales During Isolation (Part 2 of 2)

In-person client meetings may have stopped, but that shouldn’t stop your sales team! In Part Two of our sales webinar series, we go over strategies to help your sales team achieve success through virtual meetings. Hosted by Jeff Brettell on Thursday, April 9th.

Watch Now

COVID-19 Ready: Habits to Adopt During Isolation (Part 1 of 2)

The first of a two-part in-depth look at how to adapt to a world in which physical distancing and self-quarantine practices are the new normal—you’ll walk away with practical tips on how to achieve sales success in this virtual world. Hosted by Jeff Brettell on Tuesday, April 7.

Watch Now

COVID-19 Ready: Implementing Best Practices

Managing your restoration business in a world dealing with the COVID-19 crisis is a significant concern. Planning for future business success is essential. Hosted by Brandon Burton on Thursday, March 26.

Watch Now

More COVID-19 Resources for Restoration

IICRC Disaster Resource Page

Resources for the disaster restoration industry with “Happening Now” COVID-19 updates.

RIA COVID-19 Resource Page

Resources for restorers related to dealing with COVID-19 hazards and more.

US Governor Letter

Letter you can send to your state’s governor to request to add “surface cleaning” and “disaster restoration companies” to the state list of essential businesses (Word Document.)


Frequently Asked Questions for the restoration industry including important information about equipment, sanitation, and safety regulations (PDF).

The COVID-19 Pandemic

A comprehensive report for professional cleaning and restoration contractors from the IICRC and RIA. Published on July 30, 2020 (PDF, 4th edition).

Transitioning to a Virtual Sales World

Tips and recommendations for changes in behavior, training, and communication for sales to succeed in this virtual world (PDF).

If you have COVID-19 related questions you can talk to us using the use chat button below or email