COVID-19 Industry Insights

Find answers on the impact of COVID-19 on the restoration industry.

COVID-19 has disrupted the economy, and we remain committed to the restoration industry as you navigate the ever-evolving updates that impact your business.

We’ve compiled insights and best practices from owners of restoration companies impacted by the effects of COVID-19. In addition to webinars and business podcasts, you’ll find the most recent information from the RIA, IICRC, and AIHA Joint Task Force, responsible for drafting the policies and procedures that keep us all safe as we perform mitigation and restoration work.

We’re here for you 24/7. Together we’ll weather the COVID-19 storm and emerge stronger than ever.

COVID-19 Featured Resources

The COVID-19 Pandemic Report, 5th Edition

A comprehensive report for professional cleaning and restoration contractors from the IICRC and RIA. Published on October 26, 2020 (PDF, 5th edition).

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Next Gear Solutions’ Response to COVID-19

Here at Next Gear Solutions, we’ve refined many of our policies and made operational improvements to be COVID-Ready. Updated August 2020.

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Podcast: Adjusting to the New COVID Reality

Mitigation and restoration companies are finding novel ways of coping and adapting their business operations in the face of a worldwide COVID-19 pandemic. Next Gear CEO Garret Gray sits down with Holly Murry, the president of FRSTeam, Inc., a restoration company specializing in electronics and textiles.

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COVID-19 Webinars

COVID-19 Ready: August Industry Update

Next Gear’s Brandon Burton, VP of Technical Application and IICRC Standards Chairman, will help you stay up to date with the industry’s pandemic response designed to maximize health and safety. He’ll review the July 31 COVID-related technical updates from the IICRC, RIA, and the newest coalition member, the American Industrial Hygiene Association.

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Socially Distant–Fully Engaged: Paperless Strategies to Sell and Thrive in a Disconnected World

Hosted by Jeff Brettell and Cole Thompson, this free webinar is here to help restoration companies weather the COVID-19 storm and emerge stronger than ever. Originally recorded on May 12th.

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COVID-19 Ready: Industry Technical Updates & Customer Connection Tools

COVID-19 related technical updates for the restoration industry, ProAssist overview and the tools and tactics available to connect with your customers and address COVID-19 concerns for both contractor teams and policyholders. Q&A open to all participants. Hosted by Brandon Burton on Tuesday, April 14.

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COVID-19 Ready: Strategies for Sales During Isolation (Part 2 of 2)

In-person client meetings may have stopped, but that shouldn’t stop your sales team! In Part Two of our sales webinar series, we go over strategies to help your sales team achieve success through virtual meetings. Hosted by Jeff Brettell on Thursday, April 9th.

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COVID-19 Ready: Habits to Adopt During Isolation (Part 1 of 2)

The first of a two-part in-depth look at how to adapt to a world in which physical distancing and self-quarantine practices are the new normal—you’ll walk away with practical tips on how to achieve sales success in this virtual world. Hosted by Jeff Brettell on Tuesday, April 7.

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COVID-19 Ready: Implementing Best Practices

Managing your restoration business in a world dealing with the COVID-19 crisis is a significant concern. Planning for future business success is essential. Hosted by Brandon Burton on Thursday, March 26.

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More COVID-19 Resources for Restoration


Frequently Asked Questions for the restoration industry including important information about equipment, sanitation, and safety regulations (PDF).

IICRC Disaster Resource Page

Resources for the disaster restoration industry with “Happening Now” COVID-19 updates.

RIA COVID-19 Resource Page

Resources for restorers related to dealing with COVID-19 hazards and more.

Transitioning to a Virtual Sales World

Tips and recommendations for changes in behavior, training, and communication for sales to succeed in this virtual world (PDF).

US Governor Letter

Letter you can send to your state’s governor to request to add “surface cleaning” and “disaster restoration companies” to the state list of essential businesses (Word Document.)