MICA will switch to the TLS 1.2 communications protocol on January 1, 2021, replacing the outdated TLS 1.1 standard. Whether you’re a desktop or mobile user, you must be using both an operating system and browser compatible with TLS 1.2 in order to continue using MICA at that time.

Who does this potentially affect?
What is TLS?
How do I check whether my desktop and mobile device are TLS 1.2 compliant?
My system passed the TLS compatibility check above; now what?
My system failed the TLS compatibility check above; now what?
Why are you making this change?
What happens if I don’t update or upgrade my system to one compatible with TLS 1.2?
Is all this really necessary?

 

Who does this potentially affect?
All users of MICA and MICA Mobility.

What is TLS?
Transport Layer Security (TLS) is a communications protocol that ensures privacy between devices and their users as data is transported over the internet. When a server and client communicate, TLS ensures that no third party can read or tamper with the message.

How do I check whether my desktop and mobile device are TLS 1.2 compliant?
Run this online test on all the desktop and mobile devices you use to access MICA and look at the first result.

My system passed the TLS compatibility check above; now what?
If the results of the compatibility check show that your system supports TLS 1.2, congratulations—there’s nothing more you need to do. Starting Jan. 1, you’ll be using MICA with a more modern, secure communications protocol operating behind the scenes, but nothing whatsoever will change in your day-to-day user experience.

My system failed the TLS compatibility check above; now what?

Desktop systems

Windows

Upgrade your desktop browser

Instructions for upgrading Windows can be found here.

If your hardware cannot support the necessary operating system upgrade, a new desktop computer will be necessary.

 

Macintosh

Instructions for upgrading both your desktop browser and operating system can be found here.

 If your hardware cannot support the necessary operating system upgrade, a new desktop computer will be necessary.

 

Mobile devices

 Android

Upgrade your mobile browser via the Google Play Store:

Upgrade your mobile operating system; note that variations may exist with different providers and devices:

Open Settings

Tap System

Tap System updates

Tap to install any operating system update

If your Android device cannot support the necessary operating system upgrade, a new mobile device will be necessary.

 

Apple

Upgrade Safari via Apple’s App Store

See these instructions for updating an Apple mobile device operating system

If your Apple device cannot support the necessary operating system upgrade, a new mobile device will be necessary.

Why are you making this change?
The privacy, security, and digital integrity of our customers and partners is of paramount importance to us. We work diligently to stay compliant with the latest industry-leading security requirements to ensure that your data—and by extension, your clients’ data—stays safe. Most of the time, this work occurs invisibly behind the scenes, but other times, staying ahead of cyber threats has the potential to be more disruptive.

What happens if I don’t update or upgrade my system to one compatible with TLS 1.2?
Up until the end of the year, not a thing. You’ll have approximately four months to make the necessary updates, but MICA will stop working on January 1, 2021 if you don’t. Be aware that MICA is just one of many things that may stop working for you: More and more websites and apps will be embracing the TLS 1.2 protocol and will stop working if you don’t employ a TLS 1.2-compliant system.

Is all this really necessary?
From a technical standpoint, yes. MICA will stop working on January 1 if you aren’t running a TLS 1.2-compliant system. But you’re probably asking if we really had to go down this road in the first place. So from that standpoint, the answer is also yes.

We believe your company’s data is valuable and should be protected using the best methods available that don’t place an undue burden on your ability to operate efficiently. We have deferred this TLS 1.2 requirement for as long as we thought it was prudent to do so. Next Gear is dedicated to helping our clients to perform their jobs more efficiently, more accurately, and more profitably. We don’t make changes lightly that have the potential to disrupt your business operations.