Real-Time Customer Connection
In our on-demand world, your customers deserve real-time communication. Providing job details and real-time updates has never been easier for field technicians and homeowners.
Next Gear Solutions is excited to introduce ProAssist, a product for field-based service and repair technicians to close the gap in communication with homeowners by providing details about the job and real-time updates.
Easily upload photos
Homeowner or loss contact can quickly and easily upload photos prior to a technician’s arrival which will automatically appear on the job in DASH.
Track on-time arrivals
Text message alerts are sent to the homeowner or loss contact when someone is on their way and upon arrival.
Exceed customer expectations
In our on-demand world, your customers expect real-time, clear communication. It’s a major component of customer satisfaction even in the best of times—and in these days of physical distancing, it’s more important than ever.
Minimize onsite time by collecting key job documentation pre-arrival. The notes and photos entered by the property contact can help you set up the right team and equipment for the job. After the job is complete, receive feedback on every visit with a 5-star survey!