What is ProAssist?
ProAssist® is the leading customer connection solution for the restoration industry, enabling real-time communication between the field and office.
Automatic Uploads and Updates
Have homeowners upload photos before the tech arrives, enable subcontractors to attach documents directly to the job file, and receive direct feedback on work performed in a secure portal.
Private Messaging
Keep contractors, homeowners, and other stakeholders connected in real-time with secure, instant direct communications.
View Important Notes
Add clarity and context with important notes and photos attached directly to the project.
Easy Communication
Easy, secure messaging lets homeowners know when a technician is on the way with just a single click of a button in the app.
Track Arrivals
Let homeowners know who to expect with a technician’s photo and get documentation of on-time arrivals.
Earn Better Reviews
Automated messaging lets you request and accumulate 5-star reviews upon completion of each job.
Secure Online Portal
Our secure online portal allows homeowners and sub-contractors to safely attach work authorizations, photos, and notes directly to projects.
No App Downloads Needed
Simply use DASH web or Mobile to send a text invite to sub-contractors or homeowners containing a secure, unique link to grant access and begin collaboration.
Tracking & Timestamps
Help ensure quality service by tracking on-time arrivals with automatic timestamps.
24/7 Live Support
Get the support you need, when you need it, any time of day.
Top Features of ProAssist
Real-Time Communications
Real-time restoration communication platform gives homeowners peace of mind and a feeling of control during times of chaos
- Easy interaction between all parties
- In-app SMS text messaging
- Easily share and track notes, photos & authorizations
Digital Signatures
ProAssist makes it fast and easy to get work authorizations and other documents needing homeowner approval
- Collect authorizations in the field and automatically associate to the job file
- Secure portal to sign and upload authorizations digitally
- Automatically associated in DASH to maintain a cohesive, comprehensive job file
Photo Uploads
Documentation from homeowners and subcontractors is automatically uploaded via a secure, private portal
- In-app mobile device enabled
- Secure document portal access
- Automatically attaches to the job file and updates key participants
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