Should I finish jobs received in Moisture Mapper prior to October 1 in Moisture Mapper, or start those in MICA?
Can I continue to use Moisture Mapper on non-USAA jobs?
What happens with the Moisture Mapper Moisture Score?
Do I add the Rough Estimate and Final Invoice amount in MICA?
Does USAA require a sketch to be done in MICA?
What improvements were made in the most current version of MICA Mobility?
Where can I download the MICA application?
Can information be entered by office staff on the desktop version of MICA?
Do I need to add psychometric readings for a Service Call only?
Where can I find my XactNet address?
How do I cancel/reject a job?
How do I change passwords or manage users?
How do I view MICA data to create my estimate?
How do I check on the progress of jobs?
How do I generate reports if my technicians forget to create them?
How do I adjust readings that are incorrect?
What do I do if I don’t see any moisture meters when I go to add moisture points?
Why am I being notified to add an F9 note when I’ve already done so?
Why am I being notified to add photos when I’ve already done so?
Where can I find additional training and information?

Should I finish jobs received in Moisture Mapper prior to October 1 in Moisture Mapper, or start those in MICA?
Work started in Moisture Mapper should be completed in Moisture Mapper; new assignments received on or after October 1 should be completed in MICA.

Can I continue to use Moisture Mapper on non-USAA jobs?
Your Moisture Mapper subscription will be automatically cancelled on October 31, 2020. If you would like to keep Moisture Mapper for non-USAA work past that date, you may do so by contacting Next Gear at accounting@nextgearsolutions.com. You will be charged subscription fees for both applications.

What happens with the Moisture Mapper Moisture Score?
MICA will not have a Moisture Score similar to Moisture Mapper. Files will be evaluated by Next Gear’s auditing tools upon receipt of the estimate. The audit will include both the estimate and the drying information.

Do I add the Rough Estimate and Final Invoice amount in MICA?
There is no need to enter a Rough Estimate or Final Invoice amount in MICA. USAA is no longer using those fields from our drying software, but will be looking at the information submitted on your estimate.

Does USAA require a sketch to be done in MICA?
You are not required to sketch in MICA, but you will have to at least add room dimensions for MICA to work properly. You must still add a sketch in Xactimate. Note that sketches cannot be automatically imported from Xactimate to MICA, so you’ll need to either sketch again in MICA or just use room dimensions.

What improvements were made in the most current version of MICA Mobility?
Release notes can be found here.

Where can I download the MICA application?
MICA can be downloaded here.

Can information be entered by office staff on the desktop version of MICA?
Yes. Technicians can provide data to an office to enter into the desktop application. However, we recommend always using the mobile application to capture real-time information while on the jobsite.

Do I need to add psychometric readings for a Service Call only?
No, you do not need to add readings for Service Call only jobs.

Where can I find my XactNet address?
1. Log in to your Xactimate® account.

2. Click the Xactimate tab at the top of the window.

3. Click Help, then click the About Xactimate… link.

4. Your XactNet address will be displayed at the bottom of the window.



How do I cancel/reject a job?
1. Search for the claim in MICA.

2. Select the claim by checking the checkbox.

3. Click on “Change Status.”

4. Select Cancelled or Rejected from the menu and indicate the reason.



How do I change passwords or manage users?
There are multiple ways to reset a password:

  1. Individual users can use the Forgot Password link in the application, which will generate an email link to change their password.
  2. Administrators can change users’ passwords in MICA web using the following steps:
  • Log into micaexchange.com—if your company doesn’t have its own domain it will be micaexchange.com/micaweb; if your company has its own domain, it will be micaechange.com/(your domain name). If you don’t know your domain name you may reach out to Support.
  • Go to Profile Setup.
  • Go to Other Users Setup / User Profile.

  • Click on the start button of the user you want to manage.
  • This will open the user’s profile.
  • You can make changes to all of the user’s information on this screen.
  • If you’d like to change their password, click the Password Reset button.
  • You will be prompted to enter and confirm the new password.
  • From this same area you can also add new users by clicking Create New User and filling in the relevant information.



How do I view MICA data to create my estimate?
Within the MICA application suite, the easiest way to gather your estimate information is by using MICA Web. MICA Web is designed to be the administrative hub for your users. Once you open a claim, you can hover above the Mitigation tab and then click on the Equipment Details.

Once the Equipment Details page is open you will then see a summary of all equipment that has been placed on the job.

  • On the left-hand side of the page you will see a complete summary of all equipment broken down by equipment type and how many pieces beside it in brackets. Then it will give you a cumulative number of days all the equipment was on the job.
  • On the right-hand side of the page you will see each room broken down by how many pieces of equipment were placed and by equipment type.
  • Then below you will see a breakdown by room and the equipment with the actual start and stop times and duration of runtime below.

Within MICA, the default number of days that you see when you the total number of days is based upon the actual number of days that a piece of equipment has run. So, for example, if a piece of equipment has run for 2 days and 12 hours, it will say that the equipment has run for 2.5 days. You can also change the rounding type within the details page depending on what the insurance company requires. This option is found in the top right-hand corner of the Equipment details screen.

If you notice that any information about equipment run time does not seem to be accurate, changes to equipment run time can be made within either the MICA Mobility or MICA desktop application. Once the changes have been made and the information has been exported to MICA cloud, the numbers will reflect on the Equipment Details Report.

How do I check the progress of jobs?
You can access any information uploaded to the MICA cloud by your field staff within MICA Web.

  • Go to www.micaexchange.com—if your company has its own domain, it will be micaexchange.com/(your domain name). If you don’t know your domain name you may reach out to Support.
  • Search for the loss.
    • Once you have found the loss, navigate through the menu to learn more about the loss:
    • Claim Info will give you all the relevant info about the claim.
    • Hovering over the Mitigation menu item will allow you to access all of the information about the mitigation.
      • Summary – SLAs and control dates, overall details and exceptions you should be aware of
      • Category and Class
      • Drying Environment details
      • Equipment details
      • Drying chamber details
      • Up-to-date moisture readings
    • Notes allows you to add notes and see any public notes sent from MICA.
    • Forms are where all the required forms will be located.
    • Pictures will contain all the individual photos that make up the photo report.
    • Reports will contain the photo report and detail report if they have been created by the technician.



How do I generate reports if my technicians forget to create them?

  • You’ll need a final photo sheet and detail report to submit the claim.
  • If your tech doesn’t create them after marking the file dry out complete, you can create them yourself in MICA Web by going to Reports.
  • Then selecting the Create Photo Sheet and/or the Create Detail Report button(s).




How do I adjust readings that are incorrect?
If you find that your technicians have uploaded readings that are incorrect, you’ll need to go into one of the MICA apps (not MICA Web) to make adjustments.

Merge Losses: There may be times that you receive a claim from XactAnalysis but have also created a local claim in MICA. You will want to make sure that the claim information is in the claim that is linked with XactAnalysis. To make sure that you don’t have to recreate all the data in a different claim, you can merge losses. In the screenshots below you’ll see two losses; one has the red XA option next to it and the other one does not.

You’ll want to move the claim that does not have the XA link into the one that does, so press Merge next to the one that you want to get rid of.

It will now open a new window and you can search for the claim you would like to merge the claim into and then press Merge.

Press OK to perform.



What do I do if I don’t see any moisture meters when I go to add moisture points?
When you first download MICA to your device, you are prompted to download all information needed to work the claim. If your moisture meters don’t download as part of this process, please try to download them separately again. To download moisture meters to your device in MICA, navigate to the Download section of the application. Check the box to Download Wall Materials and tap Download.



Why am I being notified to add an F9 note when I’ve already done so?
This notification continues to appear for auditor tracking purposes. You may disregard it if you have confirmed there is an F9 note that sufficiently explains the exception.

Why am I being notified to add photos when I’ve already done so?
MICA Mobility has several rules designed to remind you to take the necessary photos. You may disregard the notice if you have included appropriate photo(s).

Where can I find additional training and information?
• There are several additional training resources on everything from administrative functions to how to sketch jobs in the Help Files of all of the MICA applications (you can also print out a PDF Quick Start guide based on your device).
• If you can’t find the information in the help files, your next step should be to call Support at 866-769-7855 / email micahelp@nextgearsolutions.com to see if there is additional training on NGU that can be assigned to you.
• If we don’t have content available in either of those locations, we’ll work with you to resolve your training need either individually or by creating additional content.