Can the per-claim fee be billed to Allstate?
Should mitigation documentation be done in Fire & Ice for Alacrity and also in MICA?
Does Allstate require a sketch to be done in MICA?
What improvements were made in the most current version of MICA Mobility?
Can information be entered by office staff on the desktop version of MICA?
Do I need to add psychometric readings for a Service Only call?
Will I be charged a transaction fee for a Service Call only job?
How does this affect users of Restore365, Fusion, or RMS?
How do I ensure my MICA work contains all the necessary data?
How do I complete a Service Call Only job where no drying was done/no dryout confirmed?
Where can I find my XactNet address?
How do I cancel/reject a job?
How do I change passwords or manage users?
How do I view MICA data to create my estimate?
How do I check on the progress of jobs?
How do I generate reports if my technicians forget to create them?
How do I adjust readings that are incorrect?
Where can I find additional training and information?


Can the per-claim fee be billed to Allstate?
No, the MICA transaction fee may not be billed as part of your estimate.

Should mitigation documentation be done in Fire & Ice for Alacrity and also in MICA?
Allstate requires the work with MICA. You need to confirm with your other partners if they will accept work from MICA as well.

Does Allstate require a sketch to be done in MICA?
Allstate does require a sketch but that sketch can be done in MICA or Xactimate.

What improvements were made in the most current version of MICA Mobility?
Release notes can be found here.

Can information be entered by office staff on the desktop version of MICA?
Yes. Technicians can provide data to an office to enter into the desktop application. However, we always recommend using the mobile application to capture real-time information while on the jobsite.

Do I need to add psychometric readings for a Service Only call?
Allstate recommends but does not require these readings.

Will I be charged a transaction fee for a Service Call only job?
Yes, the transaction fee applies for Service Calls. You should not cancel these jobs.

How does this affect users of Restore365, Fusion, or RMS?
There will be no changes to program compliance tasks during this initial phase of the rollout. You will continue to work these claims the same way you do today and manually complete those tasks. We are working with the respective MRNs on updates to these programs once every contractor is active with MICA on April 6. You should receive information from your corporate office when these changes occur.

How do I ensure my MICA work contains all the necessary data?
New claims from GRHM MICA will have some required fields that were previously filled in by Prime Contractor.

When working a claim to completion in MICA the required fields for the claim will be Source of Loss, Site Inspection Date, Job Start, Dry Out Confirmed Date and Category and Class for each affected room

Date Site Inspected, Start Date, Description of loss and room Category and Class will be hard stops in MICA. This means that MICA Mobility will not be able to send exported data to the MICA cloud until this information is entered. On the claim export screen you will see the information that is missing:

By tapping on the option that is missing it will take you to the screen to enter in the required information. Once all the required information is entered you will then be able to export the loss.

Before you upload your completed estimate to Xactimate, you will need to make sure that along with the fields that you have already completed that you have marked the claim Dry Out Confirmed to complete the drying process In MICA:

How do I complete a Service Call Only job where no drying was done/no dryout confirmed?
For GRHN Claims if NO WORK IS BEING PERFORMED you will still need to provide information about the claim before submitting your estimate for a service call.

If you arrive onsite and find that it is just an inspection for a service call, you must mark it in MICA as a service call only.

Before entering the loss you will see an option that says Service Call Only

If you have missed any other critical dates, you will be prompted for those before you can upload to MICA cloud

Where can I find my XactNet address?

1. Log in to your Xactimate® account.

2. Click the Xactimate tab at the top of the window.

3. Click Help, then click the About Xactimate… link.

4. Your XactNet address will be displayed at the bottom of the window.  

How do I cancel/reject a job?
1. Search for the claim in MICA

2. Select the claim by checking the checkbox

3. Click on “Change Status”

4. Select Cancelled or Rejected from the menu and indicate the reason

How do I change passwords or manage users?
There are multiple ways to reset a password:

  1. Individual users can use the Forgot Password link in the application, which will generate an email link to change their password.
  2. Administrators can change users’ passwords in MICA web using the following steps:
  • Log into micaexchange.com—if your company doesn’t have its own domain it will be micaexchange.com/micaweb; if your company has its own domain, it will be micaechange.com/(your domain name). If you don’t know your domain name you may reach out to Support
  • Go to Profile Setup
  • Go to Other Users Setup / User Profile

  • Click on the start button of the user you want to manage
  • This will open the user’s profile
  • You can make changes to all of the user’s information on this screen
  • If you’d like to change their password, click the Password Reset button
  • You will be prompted to enter and confirm the new password
  • From this same area you can also add new users by clicking Create New User and filling in the relevant information

How do I view MICA data to create my estimate?
Within the MICA application suite, the easiest way to gather your estimate information is by using MICA Web. MICA Web is designed to be the administrative hub for your users. Once you open a claim you can hover above the Mitigation tab and then click on the Equipment Details

Once the Equipment Details page is open you will then see a summary of all equipment that has been placed on the job

  • On the left-hand side of the page you will see a complete summary of all equipment broken down by equipment type and how many pieces beside it in brackets. Then it will give you a cumulative number of days all the equipment was on the job
  • On the right-hand side of the page you will see each room broken down by how many pieces of equipment were placed and by equipment type
  • Then below you will see a breakdown by room and the equipment with the actual start and stop times and duration of runtime below.

Within MICA, the default number of days that you see when you the total number of days is based upon the actual number of days that a piece of equipment has run. So, for example, if a piece of equipment has run for 2 days and 12 hours, it will say that the equipment has run for 2.5 days. You can also change the rounding type within the details page depending on what the insurance company requires. This option is found in the top right-hand corner of the Equipment details screen.

If you notice that any information about equipment run time does not seem to be accurate, changes to equipment run time can be made within either the MICA Mobility or MICA desktop application. Once the changes have been made and the information has been exported to MICA cloud, the numbers will reflect on the Equipment Details Report.

How do I check on the progress of jobs?

  • You can access any information uploaded to the MICA cloud by your field staff within MICA Web
    • Go to www.micaexchange.com—if your company has its own domain, it will be micaechange.com/(your domain name). If you don’t know your domain name you may reach out to Support
  • Search for the loss
    • Once you have found the loss, navigate through the menu to learn more about the loss:
    • Claim Info will give you all the relevant info about the claim
    • Hovering over the Mitigation menu item will allow you to access all of the information about the mitigation
      • Summary – SLAs and control dates, overall details and exceptions you should be aware of
      • Category and Class
      • Drying Environment details
      • Equipment details
      • Drying chamber details
      • Up-to-date moisture readings
    • Notes allows you to add notes and see any public notes sent from MICA
    • Forms are where all the required forms will be located
    • Pictures will contain all the individual photos that make up the photo report
    • Reports will contain the photo report and detail report if they have been created by the technician

How do I generate reports if my technicians forget to create them?

  • You’ll need a final photo sheet and detail report to submit the claim
  • If your tech doesn’t create them after marking the file dry out complete, you can create them yourself in MICA Web by going to Reports
  • Then selecting the Create Photo Sheet and/or the Create Detail Report button(s)


How do I adjust readings that are incorrect?

  • If you find that your technicians have uploaded readings that are incorrect, you’ll need to go into one of the MICA apps (not MICA Web) to make adjustments

Merge Losses
There may be times that I receive a claim from XactAnalysis but I have also created a local claim in MICA. I will want to make sure that the claim information is in the claim that is linked with XactAnalysis. To make sure that you don’t have to recreate all the data in a different claim, you can merge losses. You see in the screen shots below that I have two losses. One has the red XA option next to it and the other one does not.

I want to move the claim that does not have the XA link into the one that does. So I will press Merge next to the one that I want to get rid of

It will now open a new window and you can search for the claim you would like to merge the claim into and then press Merge

Press OK to Perform

It will load and now the two claims have become one as before, and the information entered into the claim that remains.

Where can I find additional training and information?
• There are several additional training resources on everything from administrative functions to how to sketch jobs in the Help Files of all of the MICA applications (you can also print out a PDF Quick Start guide based on your device).
• If you can’t find the information in the help files, your next step should be to call Support at 866-769-7855 / email micahelp@nextgearsolutions.com to see if there is additional training on NGU that can be assigned to you.
• If we don’t have content available in either of those locations, we’ll work with you to resolve your training need either individually or by creating additional content.