Where can I find my XactNet address?
How do I cancel/reject a job?
How do I change passwords or manage users?
How do I view MICA data to create my estimate?
How do I check on the progress of jobs?
How do I generate reports if my technicians forget to create them?
How do I adjust readings that are incorrect?
Where can I find additional training and information?

Where can I find my XactNet address?

1. Log in to your Xactimate® account.

2. Click the Xactimate tab at the top of the window.

3. Click Help, then click the About Xactimate… link.

4. Your XactNet address will be displayed at the bottom of the window.  

How do I cancel/reject a job?
1. Search for the claim in MICA

2. Select the claim by checking the checkbox

3. Click on “Change Status”

4. Select Cancelled or Rejected from the menu and indicate the reason

How do I change passwords or manage users?
There are multiple ways to reset a password:

  1. Individual users can use the Forgot Password link in the application, which will generate an email link to change their password.
  2. Administrators can change users’ passwords in MICA web using the following steps:
  • Log into micaexchange.com—if your company doesn’t have its own domain it will be micaexchange.com/micaweb; if your company has its own domain, it will be micaechange.com/(your domain name). If you don’t know your domain name you may reach out to Support
  • Go to Profile Setup
  • Go to Other Users Setup / User Profile

  • Click on the start button of the user you want to manage
  • This will open the user’s profile
  • You can make changes to all of the user’s information on this screen
  • If you’d like to change their password, click the Password Reset button
  • You will be prompted to enter and confirm the new password
  • From this same area you can also add new users by clicking Create New User and filling in the relevant information

How do I view MICA data to create my estimate?
Within the MICA application suite, the easiest way to gather your estimate information is by using MICA Web. MICA Web is designed to be the administrative hub for your users. Once you open a claim you can hover above the Mitigation tab and then click on the Equipment Details

Once the Equipment Details page is open you will then see a summary of all equipment that has been placed on the job

  • On the left-hand side of the page you will see a complete summary of all equipment broken down by equipment type and how many pieces beside it in brackets. Then it will give you a cumulative number of days all the equipment was on the job
  • On the right-hand side of the page you will see each room broken down by how many pieces of equipment were placed and by equipment type
  • Then below you will see a breakdown by room and the equipment with the actual start and stop times and duration of runtime below.

Within MICA, the default number of days that you see when you the total number of days is based upon the actual number of days that a piece of equipment has run. So, for example, if a piece of equipment has run for 2 days and 12 hours, it will say that the equipment has run for 2.5 days. You can also change the rounding type within the details page depending on what the insurance company requires. This option is found in the top right-hand corner of the Equipment details screen.

If you notice that any information about equipment run time does not seem to be accurate, changes to equipment run time can be made within either the MICA Mobility or MICA desktop application. Once the changes have been made and the information has been exported to MICA cloud, the numbers will reflect on the Equipment Details Report.

How do I check on the progress of jobs?

  • You can access any information uploaded to the MICA cloud by your field staff within MICA Web
    • Go to www.micaexchange.com—if your company has its own domain, it will be micaechange.com/(your domain name). If you don’t know your domain name you may reach out to Support
  • Search for the loss
    • Once you have found the loss, navigate through the menu to learn more about the loss:
    • Claim Info will give you all the relevant info about the claim
    • Hovering over the Mitigation menu item will allow you to access all of the information about the mitigation
      • Summary – SLAs and control dates, overall details and exceptions you should be aware of
      • Category and Class
      • Drying Environment details
      • Equipment details
      • Drying chamber details
      • Up-to-date moisture readings
    • Notes allows you to add notes and see any public notes sent from MICA
    • Forms are where all the required forms will be located
    • Pictures will contain all the individual photos that make up the photo report
    • Reports will contain the photo report and detail report if they have been created by the technician

How do I generate reports if my technicians forget to create them?

  • You’ll need a final photo sheet and detail report to submit the claim
  • If your tech doesn’t create them after marking the file dry out complete, you can create them yourself in MICA Web by going to Reports
  • Then selecting the Create Photo Sheet and/or the Create Detail Report button(s)


How do I adjust readings that are incorrect?

  • If you find that your technicians have uploaded readings that are incorrect, you’ll need to go into one of the MICA apps (not MICA Web) to make adjustments

Merge Losses
There may be times that I receive a claim from XactAnalysis but I have also created a local claim in MICA. I will want to make sure that the claim information is in the claim that is linked with XactAnalysis. To make sure that you don’t have to recreate all the data in a different claim, you can merge losses. You see in the screen shots below that I have two losses. One has the red XA option next to it and the other one does not.

I want to move the claim that does not have the XA link into the one that does. So I will press Merge next to the one that I want to get rid of

It will now open a new window and you can search for the claim you would like to merge the claim into and then press Merge

Press OK to Perform

It will load and now the two claims have become one as before, and the information entered into the claim that remains.

Where can I find additional training and information?
• There are several additional training resources on everything from administrative functions to how to sketch jobs in the Help Files of all of the MICA applications (you can also print out a PDF Quick Start guide based on your device).
• If you can’t find the information in the help files, your next step should be to call Support at 866-769-7855 / email micahelp@nextgearsolutions.com to see if there is additional training on NGU that can be assigned to you.
• If we don’t have content available in either of those locations, we’ll work with you to resolve your training need either individually or by creating additional content.